Our Solutions

DFC is a full-service management consulting firm that implements solutions for all aspects of an organization’s business needs. We are consistently recognized for our services and expert staff.

Business Process Improvement

DFC identifies, analyzes and implements system improvements in support of key federal programs. We help clients better manage their programs and projects by using tools that manage organizational risk, resources, objectives, costs, schedules, and performance. We are adept at adjusting business processes as the environment changes while delivering best-value solutions to our clients.

  • Business process assessment and redesign
  • Workflow analysis
  • Strategic capability sourcing
  • Cost analysis
  • Program strategy and policy
  • Program operations
  • Benchmarking studies
  • A-123 assessments
  • Acquisition and contracting support

Data Analysis

DFC has experience with cleansing, transforming, inspecting, and modeling data. Our approach focuses on assisting federal programs to covert data into intelligence to achieve success. Our team is skilled at analyzing data, ensuring quality data, and developing strategies for communicating findings in an intuitive and informative manner.

  • Data analysis
  • Data visualization
  • Metrics, measures, and trending
  • Quality assurance
  • Research
  • Data reporting and communication
  • Objectives and key results
  • Thematic analysis

Human Capital Strategy and Planning

DFC offers a broad range of human capital and change management services to help our clients transform the people-side of their organizations. Our team leverages our insight and experience to address organizational and staffing challenges to help our clients improve the effectiveness and efficiency of their workforces.

  • Organizational change management
  • Talent management
  • Competency modeling
  • Organizational development
  • Human capital strategy development
  • Employee engagement
  • Workforce and succession planning

IT Integration Support

DFC partners closely with the federal government to launch innovative IT solutions in support of their goals of improving the use and efficiency of federal systems and users’ experiences. Our IT solutions professionals thrive in a collaborative environment, often serving in a synergistic role by promoting and translating the needs of our federal clients to contractor technical development teams for IT operations, cloud services, and development.

  • User acceptance testing
  • Issue identification, triage, and tracking
  • Technical documentation
  • Functional and business requirements development
  • Information management
  • Integration services
  • Development workflow support (Jira, Salesforce)

Organizational Excellence

We focus on delivering actionable recommendations and concrete improvements; our work is cost-effective, informs business strategy and improves an organization’s capability. As part of a full-service consulting firm, our Project Management Institute (PMI)-certified Project Management Professional (PMP) practitioners develop approaches that help organizations prescribe targeted actions and solve complex challenges.

  • Strategic planning
  • Project and program management
  • Lean Sigma Six
  • Agile project management

Strategic Communications and Research

We help organizations connect with the people they need to reach. Helping stakeholders understand health insurance and complex federal programs is challenging and our expert team delivers results. From strategic planning and research to content development and execution, we offer comprehensive communications and research services that help our clients understand their audience, inspire action, and achieve key goals. 

  • Communications research
  • Human-centered design
  • Strategic communications planning
  • Content and materials development
  • Audience targeting and network building
  • Evaluation and metrics

Training and Learning

DFC follows a proven, step-by-step collaborative training process to create impactful training programs. Our approach, centered around the proven ADDIE (analysis, design, development, implementation and evaluation) model, enables us to develop training offerings that align with an organization’s business and learning objectives, organizational culture, and the maturity of the learning function.

  • Learning goals and objectives assessment
  • Training evaluation
  • Knowledge gaps analysis
  • Curriculum development
  • Materials development
  • Competency-based learning

Knowledge Management

DFC offers a tailored approach to Knowledge Management (KM) by focusing on the customer’s needs as it collects, stores, and disseminates organizational information. Our team is adept at understanding the flow of business and how to best manage the KM lifecycle. We are experienced with leveraging various tools to best support KM efforts, such as:

  • Microsoft SharePoint and associated products
  • Salesforce
  • Atlassian Confluence

Organizational Change Management

DFC considers both the people and the organizational sides of change. We use a deliberate approach to facilitate change and garner buy-in and adoption within the organization. We tailor our approach to leverage the most effective methodology(ies) for the situation, including Prosci®’s 3-Phase Process and ADKAR (Awareness, Desire, Knowledge, Ability, and Reinforce) Model, Kotter’s 8-Step Process, and others. Our OCM services include:

  • Change readiness and risk assessments
  • Stakeholder analysis and engagement
  • Organizational goals alignment
  • Change planning and implementation support
  • Employee coalition development (“Change Champions”)
  • Communications and outreach
  • Change reinforcement and normalization

Federal Application Review Operations

DFC designs, implements, and operates federal application review programs to support offices in increasing their efficiency and effectiveness of receiving, tracking, and processing applications and making determinations. Throughout the lifecycle of a new, or well-established federal application program, DFC coordinates with the myriad of stakeholders, tracks data submissions and decisions, and conducts data reviews to ensure these applications are complete and processed consistently, with their final outcomes documented thoroughly and accurately.

  • Business process assessment and redesign
  • Stakeholder outreach and informational campaigns
  • Technical assistance materials development
  • Data collection and submission tracking efforts
  • Policy analysis and compliance reviews
  • Policy-decision tracking and audit support